Extended Power Cuts Cause Frustration Among Gazdarabad Residents
Residents of Gazdarabad, an old city area in Garden South, Karachi, are growing increasingly frustrated with K-Electric due to unscheduled power cuts lasting up to 14-16 hours a day. Despite many residents being diligent in paying their electricity bills, the frequent outages have left them in a difficult position.
K-Electric’s Payment Collection Efforts
K-Electric has been proactive in setting up mobile payment collection kiosks in the area, making it easier for residents to settle their bills on the spot. However, this initiative has not alleviated the persistent power cuts experienced by the community.
MMSJ Community’s Support and Challenges
The MMSJ Community, one of the most populated groups in Gazdarabad, has been actively working with K-Electric to find a solution. Their efforts aim to prevent major area-wide blackouts, yet the power supply continues to be cut unexpectedly and frequently, breaching agreements made with the utility company.
Communication Breakdowns and Customer Complaints
When the power supply is disrupted, residents often find themselves unable to lodge complaints through K-Electric’s official app. This communication breakdown adds to the mounting frustration among customers who feel neglected and unheard.
Official Apology and Rising Concerns
K-Electric recently issued a message to its customers, apologizing for the disruptions and attributing them to unpaid bills and unauthorized connections. The message stated:
“Dear Customer,
We apologize for the recent service disruptions in your area. This temporary shutdown was to address unpaid bills and unauthorized connections in your area. These measures are essential to transform your area into a load shedding-free zone and ensure the implementation of safety protocols.
For any further inquiries, please feel free to contact us via inbox or reach out to your nearest customer care center.”
The Dilemma of Night-Time Outages
Residents question the practicality of contacting customer care centers when power cuts occur in the middle of the night, such as at 2:00 am. This situation highlights potential shortcomings in K-Electric’s customer service model and raises concerns about their ability to effectively manage and prioritize customer needs.
As Gazdarabad continues to grapple with these challenges, the community awaits a more sustainable solution from K-Electric to restore reliable electricity supply and regain trust.
